Complaints Procedure
At BPM Property Claims Management Limited, we are committed to providing the highest level of service to our customers. However, we recognise that there may be times when you feel dissatisfied with our service. If you have a complaint, we want to hear about it and will work with you to resolve the matter as quickly as possible.
If you wish to make a complaint about our building work or claims management services, you can contact us through any of the following methods:
1. By Email: info@bpmclaims.co.uk2. By Phone: 01424 3001303. By Post: Pebsham Lane, Bexhill on Sea, TN40 2RZ
1. We will acknowledge your complaint within 3 working days of receipt.2. We will investigate your complaint thoroughly and aim to provide you with a detailed response within 14 working days.3. If we need more time to investigate, we will keep you informed of our progress and provide an estimated timeframe for our response.4. We will provide you with a final written response detailing our findings and proposed resolution.
If you have a complaint regarding an FCA-regulated activity, please be aware that we will forward it to Citrus Compliance, our Appointed Representative Principal. They will handle your complaint in line with FCA regulations. You can contact them via email at admin@citruscompliance.co.uk, by phone at 0800 688 9934, or by post at Citrus Compliance, Watermoor Point Business Centre, Watermoor Road, Cirencester, GL7 1LF.
If more than 8 weeks have passed since the date of the regulated complaint, and you haven't received a final response or are dissatisfied with the outcome, you may refer the matter to the Financial Ombudsman Service. You can contact them by post at The Financial Ombudsman Service, Exchange Tower, London E14 9SR, by phone at 0800 023 4567 (free for most people calling from a fixed line), 0300 123 9123 (cheaper for mobile users), or 020 7964 0500 (if calling from abroad). Alternatively, you can email complaint.info@financial-ombudsman.org.uk or visit www.financial-ombudsman.org.uk.
We are committed to:
If you need any assistance in making a complaint or require this procedure in an alternative format, please let us know, and we will be happy to help.